Data Protection & Privacy

Jili Ko Privacy Policy — How We Handle Your Personal Data

Your privacy matters to us as much as your gaming experience does. This Privacy Policy explains exactly what data Jili Ko collects, why we collect it, how we use it, and what rights you have as a Filipino player on our platform.

Last Updated: June 2025 Philippines Market 256-bit SSL PDPA Compliant
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Privacy at a Glance

Six Core Privacy Commitments Jili Ko Makes to Every Filipino Player

Before you read the full policy, here's the short version of what Jili Ko stands for when it comes to your personal data.

We Collect Only What We Need

Jili Ko collects personal data strictly for the purposes of operating your account, verifying your identity, processing payments, and complying with Philippine regulatory requirements. We don't gather data just because we can.

We Never Sell Your Data

Your personal information is not sold, rented, or traded to third-party marketers — ever. Any data we share with third parties is limited to what's necessary for platform operations and is covered by strict data processing agreements.

Your Data Is Encrypted

All data transmitted between your device and Jili Ko is protected by 256-bit SSL/TLS encryption. Sensitive account data stored on our servers is encrypted at rest using industry-standard protocols.

You Control Your Data

You have the right to access, correct, port, and request deletion of your personal data held by Jili Ko. These rights can be exercised at any time by contacting our support team — no complicated processes, no stonewalling.

Marketing Is Always Opt-In

Jili Ko will only send you promotional emails, SMS, or push notifications if you have explicitly consented to receive them. You can withdraw that consent at any time through your account settings or by contacting support.

We're Transparent About Changes

When this Privacy Policy is updated, we'll notify you via in-platform notification or email. We won't make material changes silently — you'll always know what changed and when it takes effect at Jili Ko.

1. Introduction

This Privacy Policy explains how Jili Ko ("we," "us," "our") collects, uses, stores, and protects the personal information of players and visitors ("you," "your") who access our online gaming platform at jiliko.best.

We are committed to protecting your personal data in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 (the Philippine DPA), its implementing rules and regulations, and the guidelines issued by the National Privacy Commission (NPC). By registering an account or using the Jili Ko platform, you acknowledge that you have read and understood this Privacy Policy.

This policy should be read alongside our Terms and Conditions and Responsible Gaming pages, which together form the complete set of rules governing your relationship with Jili Ko.

Plain language first: We've written this policy to be genuinely readable, not just legally comprehensive. If you have questions about anything here, our support team is available 24/7 to explain things in plain Filipino English.


2. Who We Are — Data Controller

Jili Ko is the data controller responsible for your personal information under this Privacy Policy. As the operator of the platform at jiliko.best, we determine the purposes and means of processing your personal data in connection with your gaming account, transactions, and platform interactions.

Our Data Protection Officer (DPO) oversees all matters relating to data privacy at Jili Ko and is responsible for ensuring our compliance with the Philippine Data Privacy Act. You can reach our DPO at any time using the contact details in Section 15 of this policy.

For all data privacy enquiries, please contact us at support@jiliko.best with the subject line "Privacy Request." We will respond within 15 working days as required under Philippine DPA regulations.


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3. Personal Data We Collect

Jili Ko collects the following categories of personal data in connection with your account and use of the platform:

Category Examples Required?
Identity Data Full legal name, date of birth, government-issued ID number, nationality Yes — KYC
Contact Data Mobile number (Philippine), email address, home address Yes — Account
Financial Data GCash number, Maya account, bank account details (last 4 digits), transaction records Yes — Payments
Account Data Username, password hash, account preferences, login history, VIP tier Yes — Platform
Gaming Data Game history, bet amounts, win/loss records, bonus usage, session duration Yes — Regulatory
Technical Data IP address, device type, browser, operating system, time zone Auto-collected
Communication Data Support chat transcripts, emails, feedback submitted When provided
Marketing Preferences Communication opt-in/out status, preferred channels Optional

We do not collect sensitive personal information such as political opinions, religious beliefs, or health data unless specifically required by a regulatory authority and disclosed to you at the time of collection.


4. How We Collect Your Data

Jili Ko collects personal data through the following means:

  • Direct collection: Information you provide when registering, completing KYC, making deposits or withdrawals, contacting support, or filling in forms on the platform.
  • Automated collection: Technical and usage data collected automatically as you interact with the Jili Ko platform — through cookies, log files, and analytics systems. See Section 10 for details on our cookie use.
  • Third-party sources: Identity verification and fraud prevention providers may supply supplementary data to complete KYC checks. Payment processors confirm transaction details. These sources operate under their own privacy policies and only share data with Jili Ko in accordance with applicable law.

We will always tell you at the point of collection what data we're gathering and why. If a field is optional, it will be clearly marked as such during registration and KYC processes at Jili Ko.


5. How We Use Your Data

Jili Ko uses your personal data for the following specific purposes:

  • Account management: Creating and maintaining your player account, verifying your identity, managing your login credentials, and handling account-related requests.
  • Payment processing: Processing deposits via GCash, Maya, and other Philippine payment methods; processing withdrawal requests to your verified payment method; maintaining accurate transaction records.
  • Regulatory compliance: Fulfilling our obligations under Philippine gaming regulations, anti-money laundering (AML) laws, and counter-terrorism financing rules, including transaction monitoring and suspicious activity reporting where required.
  • Customer support: Responding to your enquiries, resolving disputes, providing account assistance, and maintaining records of interactions for quality assurance.
  • Responsible gaming: Monitoring gameplay patterns for signs of problem gambling, enforcing self-exclusion requests, and providing access to responsible gaming tools.
  • Platform improvement: Analysing aggregated and anonymised usage data to improve the Jili Ko platform, game selection, performance, and user experience.
  • Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, account takeovers, bonus abuse, and other security threats.
  • Marketing communications (with your consent only): Sending promotional offers, bonus notifications, and platform updates via email, SMS, or push notification — only where you have opted in.


7. Data Sharing and Third Parties

Jili Ko does not sell, rent, or trade your personal data. We share data only in the following limited circumstances:

Service Providers

We engage trusted third-party service providers to assist in platform operations. These include KYC and identity verification providers, payment processors (GCash, Maya, bank partners), fraud detection services, cloud hosting providers, and customer support platforms. All service providers are bound by data processing agreements requiring them to process your data only on our instructions and to maintain adequate security standards.

Game Providers

When you play games on the Jili Ko platform, limited technical data (such as session tokens and game results) may be processed by the respective game provider's systems. Game providers are selected for their compliance with applicable data protection and gaming standards.

Regulatory and Law Enforcement

We may disclose personal data to Philippine regulatory authorities, law enforcement agencies, or courts where required by law, court order, or to protect the rights, property, or safety of Jili Ko, our players, or the public.

Business Transfers

In the event of a merger, acquisition, or sale of assets involving Jili Ko, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy. We will notify you of any such material change.

We never sell your data to advertisers or data brokers. Any third party that receives your data from Jili Ko does so only for the specific operational purpose described above and is contractually bound to protect it.


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8. Data Retention

Jili Ko retains your personal data for as long as necessary to fulfil the purposes for which it was collected, including for regulatory compliance. Specific retention periods include:

  • Active account data: Retained for the duration of your active account relationship with Jili Ko.
  • Transaction and gaming records: Retained for a minimum of 5 years after the last transaction, as required under Philippine AML and gaming regulations.
  • KYC documents: Retained for a minimum of 5 years after account closure or the end of the business relationship.
  • Support and communication records: Retained for 3 years after the interaction, for quality assurance and dispute resolution purposes.
  • Marketing consent records: Retained for the duration of consent plus 3 years to demonstrate compliance.

After the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be used to identify you. Anonymised aggregate data may be retained for statistical and analytical purposes indefinitely.


9. Data Security

Protecting your personal data is a core operational priority at Jili Ko. We implement multiple layers of technical and organisational security measures:

  • All data in transit is encrypted using 256-bit SSL/TLS protocols — the same standard used by major Philippine banks.
  • Sensitive data stored on our servers is encrypted at rest using AES-256 encryption.
  • Access to personal data within the Jili Ko team is governed by a strict role-based access control (RBAC) policy. Only staff with a legitimate operational need can access specific categories of data.
  • Our systems are subject to regular independent security audits and penetration testing by qualified third-party security firms.
  • We maintain a documented incident response plan for data breaches, including notification procedures meeting the requirements of the Philippine NPC.
  • Employee training on data protection and information security is conducted regularly at Jili Ko.

Despite these measures, no internet transmission is 100% secure. We encourage you to use a strong, unique password for your Jili Ko account, enable any available two-factor authentication, and never share your login credentials with anyone.


10. Cookies and Tracking Technologies

Jili Ko uses cookies and similar tracking technologies on our website. A cookie is a small text file placed on your device when you visit a website. Here's how we use them:

You can manage cookie preferences through your browser settings. Note that disabling cookies beyond the strictly necessary category may affect some features of the Jili Ko platform.


11. Your Data Rights Under Philippine Law

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by Jili Ko:

Right to Access

Request a copy of the personal data we hold about you and information on how it is being used.

Right to Rectification

Request correction of any inaccurate or incomplete personal data we hold about you.

Right to Erasure

Request deletion of your personal data where there is no legal reason for us to retain it, subject to regulatory retention requirements.

Right to Object

Object to processing of your data for marketing purposes or where processing is based on legitimate interests.

Right to Data Portability

Receive a copy of your personal data in a commonly used, machine-readable format to transfer to another service.

Right to Lodge a Complaint

File a complaint with the Philippine National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, contact our support team at support@jiliko.best with the subject line "Privacy Request." We will acknowledge your request within 3 working days and provide a substantive response within 15 working days, as required by the Philippine DPA. Exercising your privacy rights will not affect your ability to use the Jili Ko platform where processing is required for contractual or regulatory purposes.


12. Minors and Age Verification

The Jili Ko platform is strictly for adults aged 21 and above in the Philippines. We do not knowingly collect personal data from individuals under 21. If you are under 21, please do not use this platform or provide any personal information.

As part of our KYC process, Jili Ko requires age verification for all accounts. If we discover that an account has been created by a minor, we will immediately close the account, delete the minor's personal data, and return any deposited funds to the original payment method where possible.

If you are a parent or guardian and believe that a minor may have registered at Jili Ko, please contact us immediately at support@jiliko.best. We will investigate and act as quickly as possible.


13. International Data Transfers

Some of the third-party service providers used by Jili Ko — such as cloud hosting infrastructure, game providers, and certain payment processing intermediaries — may process data in locations outside the Philippines. Where this occurs, Jili Ko ensures that appropriate safeguards are in place to protect your data, including:

  • Data processing agreements incorporating standard contractual clauses approved by the National Privacy Commission.
  • Transfers only to jurisdictions with adequate data protection laws or to service providers with certified compliance frameworks.
  • Minimum necessary data transfers — we never send more personal data offshore than is required for the specific operational purpose.

If you would like more information about specific international transfers of your data and the safeguards in place, please contact our Data Protection Officer using the details in Section 15.


14. Changes to This Privacy Policy

Jili Ko may update this Privacy Policy from time to time to reflect changes in our data practices, Philippine regulatory requirements, or platform features. When we make material changes, we will:

  • Post the updated policy on this page with a revised "Last Updated" date.
  • Send an in-platform notification to all registered members.
  • Send an email notification to your registered email address for significant changes affecting your rights.

Your continued use of the Jili Ko platform after changes are posted constitutes acceptance of the revised Privacy Policy. If you do not agree to the changes, please stop using the platform and contact us to request account closure and data deletion where applicable.


15. Contact Us — Data Privacy Enquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data held by Jili Ko, please reach out to us through any of the following channels:

  • Email: support@jiliko.best (subject: "Privacy Request")
  • In-platform live chat: Available 24/7 to registered members
  • Account settings: Use the Privacy & Data section in your account dashboard for self-service data requests

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the Philippine National Privacy Commission (NPC), which oversees compliance with the Data Privacy Act of 2012. The NPC's contact details and complaint procedures are publicly available on their official website.

We acknowledge all privacy requests within 3 working days and provide a substantive response within 15 working days as required by Philippine DPA regulations. Complex requests may take longer — we'll keep you updated throughout the process.

Your Privacy is Protected — Now Let's Play

Join Jili Ko — Philippines' Most Trusted Online Casino

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